Chapter 1: Predictive Software
Chapter 2: Coverage Issues
Chapter 3: Negotiating Strategies and Techniques
Chapter 4: Initial Contacts
Chapter 5: Presenting a Settlement Proposal
Chapter 6: Litigation
Chapter 7: Mediation
Chapter 8: Personal Automobile Insurance Claims
Chapter 9: Commercial Auto/Truck Claims
Chapter 10: General Liability Claims
Chapter 11: Big Damages; Bad Liability
Chapter 12: “Own Occupation” Disability Income Policies
Chapter 13: Non-ERISA Health Insurance Claims
Chapter 14: Homeowners and Commercial Property Claims
Chapter 15: Bad Faith
Chapter 16: Negotiations After the Case Settles

New material in this update includes:

CHAPTER 2 COVERAGE ISSUES
How Efficient Proximate Cause Can Affect Coverage
• Fact Scenario (§2:15)
• Efficient Proximate Cause Defined (§2:16)
• Application to Fact Scenario (§2:17)
Texting While Driving
• Fact Scenario (§2:94)
• Claimants and Claims (§2:95)
• Coverage Analysis (§2:96)
• Studies on Distracted Driving (§2:97)
Internet Sales of Automobile Insurance
• The Problem (§2:110)
• Establishing an Electronic Signature (§2:111)
• Uninsured Motorist Coverage: Typical Requirements (§2:112)
• What Can Go Wrong During the Online Purchasing Process (§2:113)
• The Carrier’s Motives (§2:114)
• Before Online Sales (§2:115)
• How to Investigate Your Client’s Online Purchase (§2:116)

CHAPTER 3 NEGOTIATING STRATEGIES AND TECHNIQUES
Situations That Go Beyond the Lowball Offer
• Facts (§3:56)
• The Settlement Proposal and Carrier’s Initial Offer (§3:57)
• The Plaintiff’s Response with Three Sample Letters (§3:58)
• The Resolution (§3:59)

CHAPTER 4 INITIAL CONTACTS
• Don’t Overpay for HIPAA Protected Medical Records (§4:42.1)

CHAPTER 10 GENERAL LIABILITY CLAIMS
Social Media, Cyber Stalking and Bullying
• Fact Scenario (§10:42)
• Claims (§10:43)
• Intentional Acts Exclusion (§10:44)
• When the Injury Is Emotional (§10:45)
• Coverage Expansion (§10:46)

CHAPTER 12 “OWN OCCUPATION” DISABILITY INCOME POLICIES
• Is a Patient-Physician Relationship Established When an IME/DME Examines your Client? (§12:98)

CHAPTER 13 NON-ERISA HEALTH INSURANCE CLAIMS
• What Is the Statute of Limitations for an ERISA Lien (§13:05)

CHAPTER 14 HOMEOWNERS AND COMMERCIAL PROPERTY CLAIMS
• ISO Changes Water Damage Exclusion in HO3 (§14:56)